CABI reports error: 'The viewer could not process an event'

Document ID : KB000056959
Last Modified Date : 14/02/2018
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When running some of the out of the box reports in CABI 4.1 the below error is reported:

The viewer could not process an event. Your request could not be completed because a failure occurred while the report was being processed. Please contact your system administrator. [RCIRAS0546] ---- Error code:0 [CRWEB00000119]

 

Resolution: 

1- Locate below lines in the file: ivoa25.ini (32 bit Client ODBC)

;[WorkArounds]

;UnloadICUMessagesDLL=0

 

2- Remove the ; in front of both lines so it should look like:

[WorkArounds]

UnloadICUMessagesDLL=0

 

 

3- Save the file and test your report.