CABI reports are not successfully running when integrated with Spectrum

Document ID : KB000121268
Last Modified Date : 15/11/2018
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CABI reports are not successfully running when integrated with Spectrum.  The error seen is:

An unexpected error occurred while retrieving data. Please check the user access privileges or run as a different user.
When checking the Spectrum tomcat log (stdout or catalina.out), the following error is also seen:

Nov 34, 2099 10:21:27.075 (http-nio-80-exec-12) (RESTfulWebServices) - (ERROR) - BasicJasperAuth Error: Invalid token found in the request header /t1zS1h0WPkKtfHipouwehbfIUG38732Dhhas5w=
The CABI and Spectrum integration utilizes a token to perform REST calls.  This is the token referenced in the above error.  To ensure the token is generated from the most up to date files:

1. Access the CABI system
2. Navigate to:


3. Rename/Move the existing two files:


4. Access the Spectrum system
5. Navigate to:


6. Copy the spectrum.jks and files from this directory in Spectrum to the below directory in CABI:


7. Restart CABI services