Cabi Portlet is Blank and not Loading

Document ID : KB000071398
Last Modified Date : 22/02/2018
Show Technical Document Details
Issue:
After install the Cabi probe, and Try to open via Unified Dashboards / Summary Dashboard or Cabi Portlet, you will have no information:

Blank

 
Environment:
UIM 8.5.x
Cabi 3.x
Resolution:
1.    On the UMP,  wasp probe, Raw Configuration,  under the setup section, add a new key called “cabi” and the value should be: “/domain/hub/robot/cabi”

IF you have this entry in the wasp probe in the Cabi Robot, please remove it!
 
2.  Once the above is complete, please Deactivate (Wait to lose port and Pid) and Activate the Wasp probe

3. Go back to the Cabi Portlet or Summary Dashboards and go to the preferences page

User-added image

The current screenshot is not the fully loaded page, wait a minute or so and it should allow you to select the Dashboard Path dropdown menu.  
Ensure the uim summary dashboard path is the lower case entry: /public/ca/uim and not /public/ca/UIM

User-added image

After that you will be able to Load the Unified Dashboard normally:

User-added image