Cabi portlet can not be loaded in UMP

Document ID : KB000112670
Last Modified Date : 31/08/2018
Show Technical Document Details
Issue:
After restart of cabi probe, the cabi portlet can not be loaded.

Errors in the cabi log shows the error:

Aug 23 07:02:47:918 [UserSynchronizationThread, cabi] (6) permission denied, Received status (6) on response (for sendRcv) for cmd = 'hubsec_list' at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:615) at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:561) at com.nimsoft.nimbus.NimClientSession.send(NimClientSession.java:171) at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:264) at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:237) at com.nimsoft.nimbus.NimRequest.send(NimRequest.java:208) at com.ca.cabi4uim.sso.DataEngineConnector.request1(DataEngineConnector.java:50) at com.ca.cabi4uim.sso.DataEngineConnector.request(DataEngineConnector.java:60) at com.ca.cabi4uim.sso.DataEngineConnector.getAclsFromHub(DataEngineConnector.java:96) at com.ca.cabi4uim.sso.DataEngineConnector.getAccessControlLists(DataEngineConnector.java:131) at com.ca.cabi4uim.sso.UimUserUtility.getUmpUsers(UimUserUtility.java:61) at com.ca.cabi4uim.sso.UimToJasperUserSync.init(UimToJasperUserSync.java:63) at com.ca.cabi4uim.sso.UimToJasperUserSync.<init>(UimToJasperUserSync.java:94) at com.ca.cabi4uim.sso.UserSynchronizationThread.synchronizeUsers(UserSynchronizationThread.java:63) at com.ca.cabi4uim.sso.UserSynchronizationThread.run(UserSynchronizationThread.java:50)

Aug 23 07:02:47:918 [UserSynchronizationThread, cabi] Warning: unable to sync users with CABI. Cause: 'Received status (6) on response (for sendRcv) for cmd = 'hubsec_list''. Will retry in 60 seconds. For more detail please set log level to DEBUG. Aug 23 07:03:48:153 [UserSynchronizationThread, cabi] (6) permission denied, Received status (6) on response (for sendRcv) for cmd = 'hubsec_list' at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:615) at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:561) at com.nimsoft.nimbus.NimClientSession.send(NimClientSession.java:171) at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:264) at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:237) at com.nimsoft.nimbus.NimRequest.send(NimRequest.java:208) at com.ca.cabi4uim.sso.DataEngineConnector.request1(DataEngineConnector.java:50) at com.ca.cabi4uim.sso.DataEngineConnector.request(DataEngineConnector.java:60) at com.ca.cabi4uim.sso.DataEngineConnector.getAclsFromHub(DataEngineConnector.java:96) at com.ca.cabi4uim.sso.DataEngineConnector.getAccessControlLists(DataEngineConnector.java:131) at com.ca.cabi4uim.sso.UimUserUtility.getUmpUsers(UimUserUtility.java:61) at com.ca.cabi4uim.sso.UimToJasperUserSync.init(UimToJasperUserSync.java:63) at com.ca.cabi4uim.sso.UimToJasperUserSync.<init>(UimToJasperUserSync.java:94) at com.ca.cabi4uim.sso.UserSynchronizationThread.synchronizeUsers(UserSynchronizationThread.java:63) at com.ca.cabi4uim.sso.UserSynchronizationThread.run(UserSynchronizationThread.java:50)
Environment:
cabi probe ver 3.x
Cause:
Probe sec for cabi probe is missing in security.cfg
Resolution:
Add probe sec to primary hub

1. Open IM and select Security>Probe Administration 
2. Select 'New Probe..' in Probe Administration window
3. Select 'cabi' for Probe and 'Admin' for Access, input '*' for IP Mask
4. Click Ok and check an entry for cabi probe is added in same window
5. Close the window.

Restart cabi probe and check again