CABI install fails after entering Non-Root User Name and Group Name credentials

Document ID : KB000057003
Last Modified Date : 10/12/2018
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Issue:

During the installation of CABI on Linux for use with Spectrum Report Manager, after entering the "User Name" and "Group Name" when prompted to enter "Non-Root Credentials", the user sees the error "The credentials entered are not valid" even though the user and group name entered are valid.

Environment:
Installing CABI BOXI 4.1 SP3  or older with Spectrum 10.2.x or older on Linux.
Cause:

User name entered may not own the home directory configured for the user.

Resolution:

Ensure the user entered owns the home directory configured for that user and rerun the installation.