CABI External probe installation issue

Document ID : KB000107531
Last Modified Date : 23/07/2018
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Issue:
We are trying to deploy cabi_external 3.20 probe and keep getting the following error. Can you please advise. Jul 16 16:57:01:993 [6120] Controller: Probe 'cabi_external' FAILED to start (command = ../../../jre/jre8u102/bin/java.exe -Xms64m -Xmx256m -XX:+HeapDumpOnOutOfMemoryError -Djava.library.path=../../../lib -jar cabi_external.jar) error = (3) The system cannot find the path specified.
Environment:
UIM 8.51
CABI_External 3.20
 
Cause:
The CABI_external probe was unable to find the java.exe process.
Review of the \Nimsoft\jre\ folder show the jre8u102 folder containing the java.exe process was missing.
 
Resolution:
Copy the jre8u102 folder from another Nimsoft server to \Nimsoft\jre\