CABI Dashboard not displaying in UMP

Document ID : KB000074439
Last Modified Date : 21/03/2018
Show Technical Document Details
Issue:
Dashboards created in CABI are not visible in UMP. It only continues to reload but never displays the CABI dashboard. Also, on clicking home icon in CABI, it does not opens CABI home-page.
Environment:
UIM Version - 8.5.1
SM / UMP version - 8.5.1
Operating system where the UIM is installed - Windows 2012 r2
Primary Hub version- 7.80
discovery_server probe version -8.5.1
discovery_agent probe version- 8.5.1
cabi probe version : 3.00
Cause:
CABI packages got corrupted and that broke the CABI and UIM Integration.
Resolution:
- Upgraded from cabi 3.00 to cabi 3.20 (including all related cabi packages).
- Cleared the UMP wasp cache (deleted the wasp\work and renamed the wasp\webapps\cabi directories)
- Cleared the browser cache from the beginning of time.