In CABI for Service Management, there are two built-in reports under the Business Value Dashboards heading - "Operation Effectiveness" and "Service Demand - Incidents". Both of these reports require values to be entered in the Parameter dialog; the first required item is the Country field as a dropdown. On some Service Desk Manager environments, no values will be present in the Country dropdown, even if there is data in the ca_country table or in the Administration tab > Service Desk > Application Data > Codes > Countries. As this field is required, and does not accept manual input, these reports cannot be run in this state.
This issue can occur in both CABI 4.x (SAP's BOXI) and CABI 6.x (Tibco JasperReports) when using the built-in Business Value Dashboard reports.
The Country field will only populate countries that are in use in order to prevent the list from being cluttered with unused and unnecessary country names; this is typically most useful for worldwide organizations that operate in multiple nations, and need to filter their reports by physical location. A Country is determined to be in use if it has been associated to at least one Location. To ensure that this Country data properly applies to your Contacts, you can associate a Location to a Contact.