CABI Alerts Dashboard unexplained error

Document ID : KB000074052
Last Modified Date : 21/03/2018
Show Technical Document Details
Issue:
Alerts dashboard does not load due to unexplained error.
In the Alerts Queue KPI window,

Alerts dashboard does not load due to unexplained error.
In the Alerts Queue KPI window, it will display this error
An unexplained error has occurred and the operation failed.

User-added image
Environment:
SOI 4.2
Unified Jasper 6.3
Cause:
Web Browser cache
Resolution:
Disable and delete the browser cache files.

Browser Cache Settings

Internet Explorer 11
Make sure that browser cache is disabled in IE Options
User-added image
User-added image

Delete existing cache files
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User-added image

Restart Internet Explorer (close browser including all open tabs)