CA-AP NM GATEWAY SERVER won't start

Document ID : KB000050356
Last Modified Date : 14/02/2018
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Description:

CA-AP NM GATEWAY SERVER won't start

See the below error in the logs:

13:13:44.81 S0 P5748 T5760 C=0 Sev=E JNIDLL::NmGatewaySrv.start> Unable to retrieve RMI host name due to the following error : access denied (java.util.PropertyPermission java.rmi.server.hostname read)

Solution:

IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to create a back up of the registry and ensure that you understand how to restore the registry if a problem may occur.
For more information about how to back up, restore, and edit the registry, please review the relevant Microsoft Knowledge Base articles on support.microsoft.com

Verified 8.3 name resolution for path shortnames. Check registry setting for: NtfsDisable8dot3NameCreation.

Update the value to '0'. Reboot and retry the operation.