CA XCOM Data Transport for Windows was updated to version to 11.6 SP01 64 bit and RO94008 SUPPRESS CA LICENSE MESSAGES was applied, but we still get licensing errors.

Document ID : KB000010074
Last Modified Date : 14/02/2018
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Introduction:

CA XCOM Data Transport for Windows was updated to version to 11.6 SP01 64 bit and RO94008 SUPPRESS CA LICENSE MESSAGES was applied  (XCPCNT_XCOMPATCH_r11617010_64), but when bringing up XCOM we still get this error:

"XCOMN3670W CA XCOM Data Transport product is not licensed" is displayed when bringing up XCOM.  

 

Background:

There are new instructions for applying this patch.

Instructions:

The patch was applied incorrectly.  It has to be removed and reapplied. xcomd must be down when removing the patch.

Removing RO94008  

1.Open the command prompt as administrator

2.If xcomd is running, stop it by typing:  

    xcomd -s

You may have to change to the directory where XCOM is installed to do this.

3.Go to the Control Panel.

4.Click on the remove button for CA XCOM Data Transport for Windows r11.6 SP01 Maintenance in the Windows Add or Remove panel. This will uninstall the Maintenance in silent mode in background. Allow time for the silent uninstallation to finish.

5.The backed up CA XCOM Data Transport for Windows r11.6 SP01 system files taken during the maintenance installation, are restored as part of the uninstall. 

Or

If uninstalling from the control panel, does not work, you can use this alternate method.

1.Open the command prompt as administrator

2.If xcomd is running, stop it by typing:  

    xcomd -s

3.You may have to change to the directory where XCOM is installed to do this.

4.Navigate to the directory to "%XCOM_HOME%\UninstallPatch" and type

     start /w UninstallPatch.exe -i silent

5.The command prompt returns once the silent uninstallation has finished. There will be no messages.

6.You can verify the level of maintenance, by typing

Xcomqm -r 

Installing RO94008  

1.Open the command prompt as administrator

2.If xcomd is running, stop it by typing:  

    xcomd -s

You may have to change to the directory where XCOM is installed to do this.

3.Change to the directory that contains the maintenance installer file you downloaded and type:

         start /w <exe> -i silent 

4.The command prompt returns once the silent installation has finished. There will be no messages.

5.You can verify the level of maintenance, by typing

Xcomqm -r 

6.Start the CA XCOM Scheduler Service (XCOMD).

7.Here is the location of the installer logs 

•         %temp%\xcompatchinstaller.log - contains warnings, error messages, and return codes that occurred during the installation.

•         %XCOM_HOME%\UninstallPatch\Logs\*Maintenance*install*.log - contains the sequence of actions that the installer performed.

 

Additional Information:

Sample readme file for patch 17010

SERVER      : ftp.ca.com
PATH          : /pub/xcom/xcpcnt/r116_SP01_17010
FILE           : XCPCNT_r116_SP01_17010_Patch_readme.htm