CA Workload Automation (dSeries) Agent's FTP client can't receive files. It's getting 'connection reset' error.

Document ID : KB000051768
Last Modified Date : 14/02/2018
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Description:

The agent (FTP client) is not able to receive the files, and the following errors is observed in the agent transmitter.log:

'MAIN STATE FAILED SetEnd Status(Connection reset) Cmpc(1) Plugin(FtpPlugin) User(<username>) Host(<hostname>)'

Solution:

Users may experience connection reset when the FTP client in the CA WA (dSeries) agent tries to get files. This is common if the agent is behind the firewall.

Please do the following:

  1. Make sure the agent FTP plug-in has been turned on. In the agentparm.txt file set the following parameter:

    ftp.noserver=true

  2. Add this parameter below the ftp.noserve parameter in the agentparm.txt.

    ftp.passive=true

  3. Save the agentparm.txt and re-start the agent.

  4. Test to make sure the FTP client is able to receive the files.

Note: Please make sure that all the FTP related ports are allowed through the firewall.