CA Workload Automation (CA WA) Desktop Client has been installed but gives an Eclipse related error upon startup.

Document ID : KB000020995
Last Modified Date : 14/02/2018
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Description:

When an attempt was made to start a newly installed CA WA Desktop client, it gave an error. The error might be like following:

------
      An error has occurred. See the log file
      C:\Users\N0176752\.eclipse\1330931048\configuration\13620975454560.log.
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      The log file will have errors similar to the following:
      !ENTRY org.eclipse.equinox.p2.engine 4 4 2013-02-28 16:24:02.838
      !MESSAGE An error occurred while installing the items
      !SUBENTRY 1 org.eclipse.equinox.p2.engine 4 0 2013-02-28 16:24:02.838
      !MESSAGE session context was:(profile=SDKProfile,
      phase=org.eclipse.equinox.internal.p2.engine.phases.Install, operand=null -->
      [R]com.ibm.icu.source 4.2.1.v20100412,
      action=org.eclipse.equinox.internal.p2.touchpoint.eclipse.actions.AddSourceBun
      dleAction).
      !SUBENTRY 1 org.eclipse.equinox.p2.touchpoint.eclipse 4 0 2013-02-28
      16:24:02.838
      !MESSAGE The artifact file for osgi.bundle,com.ibm.icu.source,4.2.1.v20100412
      was not found.
 
      !ENTRY org.eclipse.osgi 4 0 2013-02-28 16:24:02.962
      !MESSAGE Application error
      !STACK 1
      java.lang.RuntimeException: No application id has been found.
------

Solution:

The first start of the Desktop Client must be done by an Administrator or a user that has an Administrator privileges.

If a user does not have the Administrator rights on the Windows system, then he/she must ask an Admin to start the client with 'Run as' command.

The administrator could right click on the Desktop Client launch icon and select "Run as Administrator" - the Desktop Client will start normally. After the initial start up as an Administrator, the users can start client without the Administrator rights.