When an attempt was made to start a newly installed CA WA Desktop client, it gave an error. The error might be like following:
An error has occurred. See the log file
The log file will have errors similar to the following:
!ENTRY org.eclipse.equinox.p2.engine 4 4 2013-02-28 16:24:02.838
!MESSAGE An error occurred while installing the items
!SUBENTRY 1 org.eclipse.equinox.p2.engine 4 0 2013-02-28 16:24:02.838
!MESSAGE session context was:(profile=SDKProfile,
phase=org.eclipse.equinox.internal.p2.engine.phases.Install, operand=null -->
!SUBENTRY 1 org.eclipse.equinox.p2.touchpoint.eclipse 4 0 2013-02-28
!MESSAGE The artifact file for osgi.bundle,com.ibm.icu.source,4.2.1.v20100412
was not found.
!ENTRY org.eclipse.osgi 4 0 2013-02-28 16:24:02.962
!MESSAGE Application error
java.lang.RuntimeException: No application id has been found.
The first start of the Desktop Client must be done by an Administrator or a user that has an Administrator privileges.
If a user does not have the Administrator rights on the Windows system, then he/she must ask an Admin to start the client with 'Run as' command.
The administrator could right click on the Desktop Client launch icon and select "Run as Administrator" - the Desktop Client will start normally. After the
initial start up as an Administrator, the users can start client without the Administrator rights.