When trying to start the CA Workload Automation Agent, an error is received and the agent fails. The error received is error: specified module could not be found.
The runner_os_component.log file shows more information on where the error is being generated. The error message in this log file is "Unable to load java.dll: 126 - The specified module could not be found." This is indicative of a problem with the Java path in the agentparm.txt file
This is applicable to Windows and UNIX/Linux.
Java path is incorrectly defined in the agentparm.txt file
- Locate and open/edit the agentparm.txt file
- Make sure that the oscomponent.javapath is pointing to the correct path where the bundled agent jre files exist. Unless you chose to install the agent in a location other than the default location, this will typically be something like C:\Program Files\CA\WA Agent R11.3.4 on Windows or /opt/WA_Agent_R11_3 ON UNIX/Linux systems.
- Start the agent either through Services on Windows or via the command line "cybAgent -a" on UNIX/Linux systems.
If the agent still will not start, proceed to open a support case at support.ca.com and an Engineer will assist.