CA WA Agent does not start and gives already running error

Document ID : KB000049534
Last Modified Date : 14/02/2018
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Description:

On startup, the agent checks for status file for the previous PID, and if it is taken then it will give this error:

CA-System Agent R11-3-AGENT Already running (pid 9539)

Normally, when the agent is shutdown properly, the status file will not have any PID in it. It will just have 'Inactive' in it.

Solution:

The agent should always be properly shutdown. Use the Services console or the 'cybagent-R11-3-AGENT.init' script to start or stop the agent.

If the agent does not start, and gives the 'Already running' error then:

  • Make sure that the agent processes are not running

  • Check for cybAgent and cybspawn processes.

  • Delete the status file located in agent install directory.

  • (Optional) Recreate the status file using touch command in UNIX.

  • Start the agent.