CA WA Agent 11.4 fails to upgrade on Windows

Document ID : KB000118031
Last Modified Date : 23/10/2018
Show Technical Document Details
Issue:
When upgrading the CA WA Agent on Windows, the installer returns this error message:
Error! Upgrade backup failed; com.ca.sysagt.utilities.AgentUtilsException
Problem deleting file - jars/librariy.jar
Environment:
Windows OS: Any
CA WA Agent 11.4
Cause:
The error is due to inadequate permissions.
Resolution:
When upgrading the CA WA Agent make sure:
1.  The Agent has stopped
2.  Run the CA WA Agent setup.exe as administrator.  Right click on setup.exe and click on "Run As Administrator"