CA UIM - Vmware Hypervisor State Error / Red Cross X

Document ID : KB000098659
Last Modified Date : 30/05/2018
Show Technical Document Details
Issue:

We use a VMware probe to monitor our VMware environment. We have multiple ESXi hosts.

On one of our hosts the Hypervisor State has a red cross. I don't see any alarms for this host. Also, when I check the server in Vcenter I do not see an alarm.

Why is the Hypervisor state in error? 

Resolution:
We've seen this previously with older versions of the vmware probe. By default, the hypervisor state qos should be enabled. However, in some cases monitoring against the host status might be disabled (most likely caused by data corruption within the configuration file). Enabling the qos for this host should resolve the issue and the hypervisor state will turn into a green checkmark, as expected.