CA UIM USM cant display page on Administrator user

Document ID : KB000111618
Last Modified Date : 31/08/2018
Show Technical Document Details
Issue:
CA UIM USM cant display page on Administrator user due to corrupted transactor.properties file.
Resolution:
The following steps solved the issue.

1. deactivate udm_manager probe
2. rename the transactor.properties file, i.e. BACKUP transactor.properties
3. activate udm_manager probe
4. restart the primary robot
5. restart the UMP robot