CA UIM: net_traffic and processes probes did not install properly

Document ID : KB000034350
Last Modified Date : 14/02/2018
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Problem:

Linux server can't seem to get net_traffic and processes probes to start up. controller shows:

Oct  9 09:49:39:801 [140114229597952] Controller: Probe 'processes' FAILED to start, the probe was not installed properly .
Oct  9 09:49:40:803 [140114229597952] Controller: Probe 'net_traffic' FAILED to start, the probe was not installed properly

Both probes were part of a probe super-package. Start/stop/reinstall had no affect.

Environment:  
  UIM on Unix

Cause:

At Nimsoft robot startup it was trying to use 48006 for net_service and 48008 for processes. These ports were "ESTABLISHED", but apparently Nimsoft could not tell that they were in use. We found the application (Tomcat) that had taken these ports.

Resolution:

Please follow the below steps to find the port, process and command using the process.

netstat -an | grep 4800 //finds the type of connection...tcp this time
lsof -iTCP //finds the pid and user
ps -ef | grep pid //finds the process and command

Stopping the processes using the port, and then restarting the probes helped resolve the problem.