CA UIM Alert : Failed to re-open log file 5 times. Logging is deactivated. Error: Permission denied

Document ID : KB000034316
Last Modified Date : 14/02/2018
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Issue: 

CA UIM Alert : Failed to re-open log file 5 times. Logging is deactivated. Error: Permission denied

This can happen on any probe

Environment:  

UIM  Any version

Cause: 

Unable to write to the log file due to anti-virus, or some other permissions issue.

Resolution:

 Please make sure that ant-virus is not preventing the logs from being written. We recommend entire UIM folder is excluded from antivirus scanning.

 Additional Information:

This alert can happen in multiple probes. Hence it is recommended to exclude the entire UIM folder from anti-virus scanning.