CA Telemetry Probe error filling up disk

Document ID : KB000074285
Last Modified Date : 19/03/2018
Show Technical Document Details
Issue:
CA Telemetry Probe error filling up disk
The telemetry.log shows the following error:
STARTED ********************************
Mar 19 06:25:25:616 [Thread-0, telemetry] TS: Authentication...
Mar 19 06:25:27:696 [Thread-0, telemetry] !TS Authentication Error: Connect to apidev.ca.com:8443 [apidev.ca.com/50.16.128.252, apidev.ca.com/52.71.218.67] failed: Connection refused: connect
Mar 19 06:25:27:696 [Thread-0, telemetry] Collecting metric data...
Environment:
UIM 8.5.1
telemetry probe 1.03
Resolution:
Validate that you are using version 1.11 of the telemetry probe.  This is shipped with UIM 8.5.1 Service Pack 1.
If you cannot apply Service Pack 1 immediately,  you can deactivate the probe until you are ready to update to SP1.
There was a defect where if Windows Authentication is used with MS SQL, the probe would fill up the disk with dump files.
Also, based on the telemetry log file, port 8443 may be blocked outbound from the customer's network to CA.
Additional Information:
Also note that the 'telemetry' probe requires credentials to support.ca.com to function. 
It uploads data to CA Support about your environment. 
Based on the error from the logs, please check these parameters in the 
"Raw Configure" under <setup> 
username 
password 
Validate that you are able to login to support.ca.com with these credentials.
Once validated, update the two configuration parameters and restart the probe.