CA Strong Authentication (Arcot WebFort Authentication Service) is not getting started.

Document ID : KB000011488
Last Modified Date : 14/02/2018
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Question:

CA Strong Authentication Server (Arcot WebFort Authentication Service) is not getting started.

The following error may be seen in the ARCOT_HOME\logs\arcotwebfortstartup.log file: 

 

Failed to initialize DB Pool Manager

 

 

Or 

 

Data source name not found and no default driver specified

 

 

Answer:

Webfort service uses a Data Direct ODBC driver to connect to the Advanced Authentication database. To f You can verify the DSN-related issues in the arcotcommon.ini file. If the issue is DSN-related, then:

The odbc diver needs to be verified differently depending on the Operating System

 

1. Find the section defined by the database name defined in the ARCOT_HOME\conf\arcotcommon.ini

                Linux: edit the $ARCOT_HOME/odbc32v714wf/odbc.ini

                                                             

[arcotdb]

PortNumber=1521

HostName=HOSTNAME

SID=arcotdb

 

                                Note:The specific setting to be changed are dependent on the database type configure. Above is a simple representation of some of the possible settings. You should not edit this unless you are comfortable with the settings defined for your system.

 

 

                Windows:   <64 bit> run C:\windows\SysWOW64\OBCD32.exe

                                   <32 bit> run C:\windows\system32\OBCD32.exe

                                You then need to modify the System DSN defined by the same database name that is defined in the arcotcommon.ini

                               file1.jpg

                                Modify only the pertinent details

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