CA SSO Integration: (createImsDirectory) Provider call failed

Document ID : KB000099170
Last Modified Date : 31/05/2018
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Issue:
During the integration of the Identity Manager Virtual Appliance with CA Single Sign On, the UserStore creation is failing during the restart of the Identity Manager service. The ProvStore gets created fine in both SSO and IDM Management Console. The Identity Manager Environment also fails due to there being no UserStore.
Environment:
CA Identity Manager 14.1
CA Single Sign On 12.7
Resolution:
One possible solution for this is to verify the host file. When making the adjustments to this file be careful not to use "caim-srv" as this is an internal Virtual Appliance hostname. In order for the hosts file to communicate, the IP or Server hostname should be used here. Once adjusted please restart the Identity Manager service and you should notice that it boots correctly now.