CA Spectrum VMWare Pingable models have a Condition of Normal/Green but a model_state of Initial

Document ID : KB000056587
Last Modified Date : 14/02/2018
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ISSUE: CA Spectrum VMWare Pingable models have a Condition of Normal/Green but model_state of Initial. This occurs mainly when the VMWare Pingable models are first discovered but the IP address configured on the model is unreachable.  When this happens Spectrum places the model in Maintenance Mode. Then, when the ip address configured on the model is reachable and the user takes the model out of Maintenance Mode, the Condition of the model turns Normal/Green but the model_state remains Initial.

 

ROOT CAUSE:  Internal code is not configured to watch for a change of the models device contact status to update the model state in instances like this.

 

RESOLUTION:  The internal code has been changed to watch for a change of the models device contact status and update the model state. This fix is tentatively scheduled to be fixed in Spectrum 09.04.02.00.  The release notes will look similar to the following:

 

Model State Attribute(0x1007c) doesn't change its status to ACTIVE when the pingable device is contactable

 

Model State Attribute(0x1007c) now changes its status to ACTIVE when the pingable device is contactable

 

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