CA Spectrum Trap Director landscape losing/regaining contact with the main location server (MLS) every 60 seconds

Document ID : KB000029058
Last Modified Date : 14/02/2018
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Issue: When the Trap Director is enabled on a SpectroSERVER other than the Main Location Server (MLS), the Trap Director landscape keeps losing/regaining contact with the MLS approx every 60 seconds.

The following events/alarm can be seen on the Trap Director system when contact is lost and then regained to the MLS:

 

 Aug 15, 2014 5:02:13 AM EDTMLSModel MLS of type Landscape has been contacted.0x10301 
MinorAug 15, 2014 5:03:12 AM EDTAug 15, 2014 5:03:13 AM EDTMLSRequest to Landscape model ( name - MLS, type - Landscape ) failed due to an unknown error.0x10d29System
 Aug 15, 2014 5:03:12 AM EDTMLSContact has been lost with model MLS of type Landscape.0x10302 

 

Root Cause:  Both MLS and Trap Director SS are trying to connect to each other at same time. When this is the case both the connections are getting dropped while checking for duplicates.

 

Resolution: As a work around, shutdown the SpectroSERVER where the Trap Director is enabled and leave it down for approximately 5 minutes so any outstanding communications between the Trap Director system and the MLS can timeout. Then restart the SpectroSERVER where the Trap Director is enabled.

This issue will be address in a future Spectrum HotFix. Contact CA Spectrum support for more details if you are experiencing this issue (reference Defect number 325911).