Issue: When the Trap Director is enabled on a SpectroSERVER other than the Main Location Server (MLS), the Trap Director landscape keeps losing/regaining contact with the MLS approx every 60 seconds.
The following events/alarm can be seen on the Trap Director system when contact is lost and then regained to the MLS:
| ||Aug 15, 2014 5:02:13 AM EDT||MLS||Model MLS of type Landscape has been contacted.||0x10301|| |
|Minor||Aug 15, 2014 5:03:12 AM EDT||Aug 15, 2014 5:03:13 AM EDT||MLS||Request to Landscape model ( name - MLS, type - Landscape ) failed due to an unknown error.||0x10d29||System|
| ||Aug 15, 2014 5:03:12 AM EDT||MLS||Contact has been lost with model MLS of type Landscape.||0x10302|| |
Root Cause: Both MLS and Trap Director SS are trying to connect to each other at same time. When this is the case both the connections are getting dropped while checking for duplicates.
Resolution: As a work around, shutdown the SpectroSERVER where the Trap Director is enabled and leave it down for approximately 5 minutes so any outstanding communications between the Trap Director system and the MLS can timeout. Then restart the SpectroSERVER where the Trap Director is enabled.
This issue will be address in a future Spectrum HotFix. Contact CA Spectrum support for more details if you are experiencing this issue (reference Defect number 325911).