CA Spectrum install/upgrade Best Practices Antivirus Disable.

Document ID : KB000010586
Last Modified Date : 14/02/2018
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Introduction:

When customer perform an Install or Upgrade Important! To avoid database corruption, exclude CA Spectrum installation areas and CA Spectrum files from scans by any local or remote instances of antivirus software. CA Spectrum installation areas include OneClick and Report Manager installation areas.

Background:

Systems are getting corrupt after AV scans CA $Spectroot/ Directories. 

Environment:
CA Spectrum 10.X.XOS Windows
Instructions:

Customer MUST skip the $SPECROOT/SS and $SPECROOT/mysql/ directories 

 

please keep in mind that: 

 

But if you scan those, it can corrupt the databases.