CA SPECTRUM Event 0x3c10042 displays garbage/junk characters for snAgGblTrapMessage varbind

Document ID : KB000017484
Last Modified Date : 14/02/2018
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Description:

The generic trap message string in event id 0x03c10042 is displayed with garbage/junk characters for the snAgGblTrapMessage varbind

Solution:

The snAgGblTrapMessage object is an OCTET STRING and it is incorrectly configured in Spectrum Event Format File. To correct this issue, change the following on all OneClick systems:

  1. Copy the $SPECROOT/SG-Support/CsEvFormat/Event03c10042_en_US file to $SPECROOT/custom/Events/CsEvFormat/ directory.

  2. Edit the $SPECROOT/custom/Events/CsEvFormat/Event03c10042_en_US file and change as follow:

    From:
    {S 1}

    To:
    {o 1}

  3. Save the file.

  4. Dynamically update Event and Alarm files by clicking on the Reload button of "Update Event and Alarm Files" item in OneClick Administration web page.

Event Configuration wizard is another way to make the change.

Figure 2