CA Spectrum Archmgr crash and performance issues

Document ID : KB000109033
Last Modified Date : 20/08/2018
Show Technical Document Details
Issue:
When running CA Spectrum 10.2.2 or 10.2.3 users may notice that the Archive Manager process has crashed.  Also, users may see that mysql consumes 100% cpu, and there are delays when displaying events in the Events tab of OneClick.
Cause:
Archmgr and mysql inefficiencies were causing the issues.
Resolution:

This is resolved in CA Spectrum release 10.3 and above with changes to Archive Manager and mysql. 

For CA Spectrum release 10.2.2, CA has released debug patch Spectrum_10.02.02.D403.  This MUST be installed on top of Spectrum_10.02.02.BMP_10.2.202 as there is functionality in the Spectrum_10.02.02.BMP_10.2.201 that D403 needs.  The release notes show:

Symptom: Arch Mgr was crashing when sql  server connection gets lost. 
    Resolution: Added few checks to prevent the crash.
    (DE367814, 01105510)

For CA Spectrum release 10.2.1, CA has released Spectrum_10.02.01.D336a. The release notes show:

    SAP Archive Manager high memory
    (DE298961, 00766236 )

If you need these patches, please open a case with CA Support and request them. 
 

To obtain CA Spectrum 10.3 once released, please navigate to http://support.ca.com and utilize the Download Solutions area.