CA Spectrum and CA Service Desk integration is no longer working since applied the CA Service Desk 14.1.03 patch
The following error is in the Spectrum Tomcat log file (stdout.log/catalina.out):
Error occurred while attempting to create a ticket in Service Desk. Internal err applying template: cr.spl:3581:cr::make_from_template
(http-bio-80-exec-100) (SDIntegration) - SDServlet - create ticket failed
CA Spectrum 10.x
CA Service Desk Manager 14.1.03
This is a known issue in CA Service Desk Manager 14.1.03 patch where the ticket creation via Web service call fails when using the make_from_template method.
The correction of this problem is available in the T6EE078 test fix patch for Service Desk Manager 14.1.03
Please contact CA Spectrum Support for a copy of this patch.
PRODUCT NAME: USRD - PROB #: 3596 FN: T6EE078