CA Spectrum 10.x exception in the tomcat log when enabling Report Manager integration with CABI

Document ID : KB000032091
Last Modified Date : 14/02/2018
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Problem:

When enabling the integration between Spectrum Report Manager (SRM) and CA Business Intelligence (CABI) it fails to succeed and an exception is seen in the tomcat log.  The tomcat logs are located in $SPECROOT/tomcat/logs.

Windows: stdout.log

Linux/Solaris: catalina.out

 

Exception seen:

CrystalReportDAO.updateReportLogonCredentials:
java.lang.NoSuchMethodError: com.crystaldecisions.xml.serialization.SaveOption.setSaveAsLegacyCR(Z)V

                at com.crystaldecisions.sdk.occa.managedreports.ras.internal.CECORBACommunicationAdapter.(CECORBACommunicationAdapter.java:132)
                at com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.getReportAppSession(RASReportAppFactory.java:673)
                at com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.openDocument(RASReportAppFactory.java:512)
                at com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.openDocument(RASReportAppFactory.java:485)
                at com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.openDocument(RASReportAppFactory.java:438)
                at com.aprisma.spectrum.app.repmgr.re.bo.u11x.dao.crystal.CrystalReportDAO.updateReportLogonCredentials(CrystalReportDAO.java:354)
                at com.aprisma.spectrum.app.repmgr.install.crystal.SRMContentManager.processFolder(SRMContentManager.java:901)
                at com.aprisma.spectrum.app.repmgr.install.crystal.SRMContentManager.processFolder(SRMContentManager.java:914)
                at com.aprisma.spectrum.app.repmgr.install.crystal.SRMContentManager.updateCrystalReports(SRMContentManager.java:817)
                at com.aprisma.spectrum.app.repmgr.install.crystal.SRMContentManager.doImport(SRMContentManager.java:125)
                at com.aprisma.spectrum.app.repmgr.web.struts.SRMConfigAction.execute(SRMConfigAction.java:596)
                at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
                at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
                at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
                at java.lang.reflect.Method.invoke(Method.java:483)
                at com.opensymphony.xwork2.DefaultActionInvocation.invokeAction(DefaultActionInvocation.java:450)
                at com.opensymphony.xwork2.DefaultActionInvocation.invokeActionOnly(DefaultActionInvocation.java:289)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:252)
                at org.apache.struts2.interceptor.DeprecationInterceptor.intercept(DeprecationInterceptor.java:41)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at org.apache.struts2.interceptor.debugging.DebuggingInterceptor.intercept(DebuggingInterceptor.java:256)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at com.opensymphony.xwork2.interceptor.DefaultWorkflowInterceptor.doIntercept(DefaultWorkflowInterceptor.java:167)
                at com.opensymphony.xwork2.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:98)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at com.opensymphony.xwork2.validator.ValidationInterceptor.doIntercept(ValidationInterceptor.java:265)
                at org.apache.struts2.interceptor.validation.AnnotationValidationInterceptor.doIntercept(AnnotationValidationInterceptor.java:68)
                at com.opensymphony.xwork2.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:98)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at com.opensymphony.xwork2.interceptor.ConversionErrorInterceptor.intercept(ConversionErrorInterceptor.java:138)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at com.opensymphony.xwork2.interceptor.ParametersInterceptor.doIntercept(ParametersInterceptor.java:254)
                at com.opensymphony.xwork2.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:98)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at com.opensymphony.xwork2.interceptor.ParametersInterceptor.doIntercept(ParametersInterceptor.java:254)
                at com.opensymphony.xwork2.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:98)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at com.opensymphony.xwork2.interceptor.StaticParametersInterceptor.intercept(StaticParametersInterceptor.java:191)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at org.apache.struts2.interceptor.MultiselectInterceptor.intercept(MultiselectInterceptor.java:73)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at org.apache.struts2.interceptor.CheckboxInterceptor.intercept(CheckboxInterceptor.java:91)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at org.apache.struts2.interceptor.FileUploadInterceptor.intercept(FileUploadInterceptor.java:252)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at com.opensymphony.xwork2.interceptor.ModelDrivenInterceptor.intercept(ModelDrivenInterceptor.java:100)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at com.opensymphony.xwork2.interceptor.ScopedModelDrivenInterceptor.intercept(ScopedModelDrivenInterceptor.java:141)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at com.opensymphony.xwork2.interceptor.ChainingInterceptor.intercept(ChainingInterceptor.java:145)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at com.opensymphony.xwork2.interceptor.PrepareInterceptor.doIntercept(PrepareInterceptor.java:171)
                at com.opensymphony.xwork2.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:98)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at com.opensymphony.xwork2.interceptor.I18nInterceptor.intercept(I18nInterceptor.java:139)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at org.apache.struts2.interceptor.ServletConfigInterceptor.intercept(ServletConfigInterceptor.java:164)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at com.opensymphony.xwork2.interceptor.AliasInterceptor.intercept(AliasInterceptor.java:193)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at com.opensymphony.xwork2.interceptor.ExceptionMappingInterceptor.intercept(ExceptionMappingInterceptor.java:189)
                at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
                at org.apache.struts2.impl.StrutsActionProxy.execute(StrutsActionProxy.java:54)
                at org.apache.struts2.dispatcher.Dispatcher.serviceAction(Dispatcher.java:562)
                at org.apache.struts2.dispatcher.ng.ExecuteOperations.executeAction(ExecuteOperations.java:77)
                at org.apache.struts2.dispatcher.ng.filter.StrutsPrepareAndExecuteFilter.doFilter(StrutsPrepareAndExecuteFilter.java:99)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
                at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:613)
                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
                at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
                at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421)
                at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1074)
                at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
                at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:314)
                at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
                at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
                at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
                at java.lang.Thread.run(Thread.java:745)

 

Environment:

This can happen on any operating system.  CA Support has seen it on Redhat Linux 6 and Windows 2012 R2.

 

Cause:

This issue is caused by left over jar files from a previous installation.  As such this should not happen on a fresh installation, but only upgrades.

 

Resolution:

  1. Navigate into $SPECROOT/tomcat/lib
  2. Move the following files out of that directory:
  3. rasapp.jar
  4. rascore.jar
  5. serialization.jar
  6. Restart Spectrum Tomcat Service
  7. Attempt integration again, it should succeed.