We had a situation where many of our Spectrum Admin user models got accidentally deleted, including the CA_SOI user model, which stopped alerts from sending to SOI. We re-created the CA-SOI user but still not alerts are being forwarded. What is the reason?
Spectrum version 10.2.2 configured with Failover
SOI version 4.2
Spectrum Connector 18.104.22.1689
The CA-SOI user model is created as Superuser=FALSE. This does not allow the CA_SOI user model permission to send alarms to the SOI connector
Edit the CA-SOI user model for Superuser=YES. Then alerts will be able to forward to SOI.