We attempted to upgrade from CA Software Asset Manager 4.1 to 4.2. After the database update completes successfully, when we click login, it throws a 500 internal server error.
There is a known issue in CA Software Asset Manager 4.2, p5 where the login fails when the SAM environment is configured for LDAP.
This problem has been resolved in CA Software Asset Manager 4.2, p8 and above.
Contact support or download a CA SAM version equal to 4.2, p8 or higher.
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