I wonder if the CA has some project to change the architecture of the CA Service Management model "On-Premises" for model "SaaS"?
CA Service Management 14.x and 17.x
In the past we had a solution in cloud whose name was CA Cloud Service Management - CSM, but this project does not move. In addition, this product does not only part of our portfolio.
Today we don't have any project of this type of architecture for Service Desk Manager - SDM.