The CA Service Desk services will not start and you might see the following errors in the stdlog:
06/11 09:20:18.06 CA-TST-S pdm_d_mgr 4404 ERROR daemon_obj.c
1739 Max restarts attempted for sw_ver_ctl You may reset the count by running pdm_d_refresh from the command line.
06/11 09:20:18.06 CA-TST-S pdm_d_mgr 4404 ERROR daemon_obj.c 1755 ServiceDesk is not usable; REQUIRED daemon(s)
cannot be started because sw_ver_ctl failed to run properly;
06/11 09:20:25.35 CA-TST-S boplgin 5860 SIGNIFICANT boplgin.c 414 Can't connect to server 'domsrvr'; will retry in 30 seconds
Running pdm_configure also doesn't resolve the problem and it sits there without completing the configuration with the following in the configure.log:
06/11 09:34:07.368 INFO ProcessUtilities.java 440 Executing command: set_pdm_user.exe -U e20570
If we happen to run pdm_ver_nxd -p we might see a parse error which might look like this:
06/12 08:35:45.46 CA-TST-S Ver_CTRL 2824 EXIT parser.y 785 D:\PROGRA~1\CA\SERVIC~1\site\server_default.ver (4) at "g_mod" (parse error).
This means that the server_default.ver must be corrupt and needs to be replaced.
Copy the NX_ROOT\Service Desk\site server_default.ver file from a working CA Service Desk system and then try starting the services.