In localized releases of SDM, it is usual to see the date format set for DD/MM/YYYY HH:mm.
It is expected to see the auto-close date respecting the ticket date format, however, when the variable EXPANDER_FORMAT is not installed, the auto-close message in the Activity Log of the ticket will show the date in the format of MM/DD/YYYY HH:mm.
To fix this behavior, it is necessary to install the EXPANDER_FORMAT variable.
As this variable is not present in Options Manager, it needs to be manually added via pdm_options_mgr command line utility.
1. For Conventional installations of SDM:
The following command needs to be executed on each of the servers:
pdm_options_mgr -s EXPANDER_FORMAT -v DD/MM/YYYY -a pdm_option.inst
pdm_options_mgr -s EXPANDER_FORMAT -v DD/MM/YYYY -a pdm_option.inst -t
It is required that SDM services be recycled so the changes take effect.
2. For recommendations on Advanced Availability installations of SDM, refer to the following document:
TEC1448647 - Options in Advanced Availability (AA) environment