This document provides points for quick verification in situations where CA Service Desk Manager (SDM) is hitting performance issues.
By performance issues understand: delay on getting response from SDM by editing, visualizing, saving, creating information or navigating the tool.
This behavior can produce an hourglass running or a message (such as "Delayed Response from the Server") when performing the operation
Note this document will not point out all the many factors that can cause the performance problem. The intent here is to provide a quick verification list that can help resolve the problem and/or maintain the environment in good shape.
CA Service Desk Manager r14.1 and r17.1