1. Edit file NX.env, located in the Service Desk Manager installation directory (NX_ROOT).
2. Set @NX_KPI_TICKET_DATA_MAX_ROWS=15000 in NX.env file
3. Make the same change to the above variable to the file NX.env_NT.tpl located under NX_ROOT\pdmconf directory.
4. Repeat the steps for all CA SDM secondary servers if required.
5. Recycle CA SDM service to bring the above changes into effect.