CA Service Desk Manager (CA SDM) Web Screen Painter (WSP) will not close when selecting the "X" or selecting "Exit" from the file menu. To close the WSP, need to end the task from Windows Task Manager.

Document ID : KB000048009
Last Modified Date : 14/02/2018
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The most common cause of this behavior is Windows User Account Control (UAC).

Launch WSP with the 'Run as Administrator' option. Once launched, WSP should close normally when selecting the "X" or selecting "Exit" from the File menu.

Discuss with the Windows Server Administrator regarding any settings and/or policies regarding UAC on the host where WSP is installed.