CA Service Desk Manager (CA SDM) and CA Business Intelligence (CABI) integration fails with error "The client clock skew is too big (FWB 00023)...."

Document ID : KB000003934
Last Modified Date : 14/02/2018
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Issue:

CA SDM and CABI integration fails with error "The client clock skew is too big (FWB 00023)...."

Figure 1

Environment:
CA SDM 12.6, 12.7 and 12.9CA CABI 3.xAll Supported Windows Operating Systems
Resolution:
  1. Login to the CABI Central Management Console (CMC) with a CABI Administrator account 

  2. Click on AUTHENTICATION -> ENTERPRISE 

  3. Change the TRUSTED LOGON REQUEST timeout to 0

    Figure 2

  4. Click UPDATE