The fix introduced a new NX variable @NX_PICK_FIRST_IPV4.
If this variable is set to “yes”, then Service Desk will use internally the first IP address it finds in the list returned from the getaddrinfo Microfost API call.
This option can be installed by running the following command from the Command Prompt on the Primary server machine:
"pdm_options_mgr -c -s PICK_FIRST_IPV4 -v yes -a pdm_option.inst "
To avoid losing the change when you run pdm_configure, please run the above command with the '-t' flag as follows:
"pdm_options_mgr -c -s PICK_FIRST_IPV4 -v yes -a pdm_option.inst -t "
For Conventional environment, for each secondary Service Desk server you have configured, please manually add or update the NX variable above in each secondary Service Desk server machine within its NX.env file located under $NX_ROOT directory.
A Service Desk product recycle is normally needed for the new NX variable to take effect.
For Advanced Availability environment follow the documented steps to add a new environment variable.