CA Service Desk 17.1 with CA Service Catalog media not available for downloading

Document ID : KB000111581
Last Modified Date : 17/08/2018
Show Technical Document Details
Introduction:
Customers are not being able to download the CA Service Desk 17.1 with CA Service Catalog media (DVD500000000001042.ISO).
Question:
How to download CA Service Desk 17.1 with CA Service Catalog media (DVD500000000001042.ISO)?
Environment:
CA Service Desk 17.1
Answer:
If the media is not available, it means the contract for CA SDM is missing the package code. In order to address it, you have to contact your account team to further discuss how to get access to DVD500000000001042.ISO.