CA SDM ticket Request Area does not clear when using Auto-suggest

Document ID : KB000119921
Last Modified Date : 05/11/2018
Show Technical Document Details
Issue:
When using the autosuggest feature to select a request/incident area for a CA SDM ticket, when attempting to clear the field and move to another field within the ticket detail form, the value within the request/incident area returns

Steps to Reproduce

1. Login to CA SDM UI
2. Select FILE->NEW INCIDENT
3. Within the INCIDENT AREA field, starting typing to bring up multiple request/incident areas (i.e email)
4. Select one of the request/incidents areas in the autosuggest list (i.e. Email2)
5. Tab to the next field on the detail form
6. Go back to the Incident Area field and clear the contents of the field
7. Tab to the next field on the detail form

RESULTS

The Request/Incident Area field is repopulated with the value that was previously cleared.

Note that this issue does not occur if you use the lookup option to select the Request/Incident Area
Environment:
CA Service Desk Manager 14.1 CUM#4
All Supported Operating Systems
Resolution:
The solution to this issue, DE40068, is included in the latest CA SDM 14.1 CUM#5 Rollup Patch #1 (RU#1).

Please refer to the following documentation for further details regarding the CA SDM 14.1 CUM#5 Rollup Patch #1 (RU#1)
https://communities.ca.com/community/ca-service-management/blog/2018/10/09/ca-service-management-14105-roll-up-patch-1-141051-released
https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1-05-1