In The Knowledge Base, what happens when an end user invokes the "Find Similar" function when creating a new KD?
CA Service Desk Manager 17.1
When an end user is creating a new Knowledge Document, in the Content tab, the end user may insert values for Title, Summary, Problem, and Resolution. Accessing the "Find Similar" tab will result a search for results, which will display via the list_KD.htmpl form. The search parameter fed under "Search Terms" will enter a concatenation of all text present under the Title, Summary, Problem, and Resolution fields.