CA SAM Cron job Error: This process is already running and cannot be started more than once.

Document ID : KB000056968
Last Modified Date : 14/02/2018
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CA SAM KPI Cron Jobs show that it has failed in the CA SAM UI  (Admin->Cron Jobs.)  The error log shows the following error message:

WARNING: ASP-W0.  This process is already running and cannot be started more than once.

 

Cause: 

  • Another KPI calculation is running
  • A previous KPI calculation did not finish successfully

 

Resolution:

  • Wait until the other KPI calculation has finished
    • To verify if a cron job is running on the  CA SAM server:
      •   open Task manager, on the processes tab, look for a php_exe process that is  actively consuming resources
  • If there is no actively running php_exe process, then delete the entry with the code "control_last_kpi_status" from the system configuration.
    • Open CA SAM
    • Admin->Browse Configuration
    • In the code column, enter , "control_last_kpi_status"
    • Click on the red ‘x’, to delete the entry
      • Note: When the cron job attempts to run again, it will create a new entry.