CA Risk Authentication Device DNA not generated when using IE Edge

Document ID : KB000121378
Last Modified Date : 20/11/2018
Show Technical Document Details
Issue:
Device DNA not generated when using modern IE Edge brwoser to Evaluate Risk using CA Risk Authentication.
 
  1. With All other browsers the Device DNA is generated like such as shown in the screen shot below in a Developer Console of IE Edge browser.
User-added image

2. For IE Edge the screen below shows errors “Unhandled Promise Rejection – Type Error Unable to get property “data” of undefined or null reference”  and SEC7123 is being called out.

User-added image
 
Environment:
Ca Risk authentication 
Cause:
Cached cookies may interfere with the download and processing of the javascript file - riskminder-client.js
Resolution:
1. Please clear the cookies and data from IE Edge browser.
2. Close all instances of IE Edge browser
3. Re-Launch the IE Edge browser
Additional Information:
None.