CA Risk Analytics - How to Search Cases in RA

Document ID : KB000112513
Last Modified Date : 30/08/2018
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Introduction:
Cases are generated when:
  • Transactions (login, wire transfer, or any transaction that your application is evaluating risk for) for a user result in an advice which is configured in the RA system at an org level.
  • A user contacts your Call Center to dispute a transaction.
  • A Fraud Analyst suspects some transactions to be fraudulent (typically, based on patterns detected earlier) and marks them for further investigation.
Every case provides information related to the user, transactions details, and case history.
Background:
Cases can be Searched Either by Using Search Criteria or Case ID
Environment:
Production - CA Risk Analytics
Instructions:
How to Search for Cases Using Search Criteria
 
  1. Login to CA RA Administration Console.
  2. Click on the Case Management tab in the main menu.
  3. Under the Case Management section, click the Search Cases link.
  4. From the Select Organization list, select the organization whose data you want to filter in the report. (You can also search for an organization by typing the first few characters of the organization's name in addition to scrolling and selecting the organization from the drop-down list.)
  5. From the Case Status list, select the status of the case that you want to view. (Card Status: NEW, OPEN, INPROGRESS, CLOSED, ONHOLD, EXPIRED)
  6. Enter the Username
  7. Select the Case Date Range based on which you want to filter the case data in the Case Date From and To fields.
  8. Select the Last Cases option and then select the time interval (in minutes) for which you want to see the latest cases that were generated.
  9. Select Decrypt Sensitive Information if you want to display the data in clear text.
  10. Click Submit to generate the Cases Summary page.
User-added image

How to Search for Cases Using Case ID
  1. Login to CA RA Administration Console.
  2. Click on the Case Management tab in the main menu.
  3. Under the Case Management section, click the Search Cases link.
  4. From the Select Organization list, select the organization whose data you want to filter in the report.
You can also search for an organization by typing the first few characters of the organization's name in addition to scrolling and selecting the organization from the drop-down list.
      5. Click Switch to Case ID Based Search.
The Search Cases page for case ID based search appears.
      6. Enter the Case ID of the case that you want to search.
      7. Select Decrypt Sensitive Information if you want to display the data in clear text.
      8. Click Submit to generate the Cases Summary page.


User-added image