CA Risk Analytics - How to Enable Administrators to Manage Case Queues

Document ID : KB000112312
Last Modified Date : 30/08/2018
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Introduction:
Administrators can manage cases being opened based from transactions based on advice  configuration. This document explains how to enable an admin to manage any specific queue
Environment:
Production.
Instructions:
Please follow the below steps to assign Administrators to manage specific queue.

1. Login to RA admin console: https://secure5a.arcot.com/arcotadmin/adminlogin.htm  
2. Navigate to Case Management and select Manage Queues.
3. On Manage Queues, Search organization.
4. Select the Queue Name for which one needs to assign an admin.
5. From Assign Administrators select the admin ID which needs to be added as Administrators.
6. Save the details on page after making the required changes.

Below is the screenshot for the reference.

User-added image

User-added image