CA Release Automation - Cannot create object ID error

Document ID : KB000117846
Last Modified Date : 19/10/2018
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Issue:
Unable to execute any process in the PrePlan stage. The nolio_dm_all logs shows the following error:

2018-10-09 11:53:43,510 [http-nio-8443-exec-9] ERROR (com.nolio.releasecenter.controllers.ReleaseCandidateController:125) - Controller method error occurred. 
java.lang.RuntimeException: Can not create object. id [15230] 
2018-10-09 11:53:43,521 [http-nio-8443-exec-9] ERROR (com.nolio.releasecenter.utils.MessagesDataUtils:186) - Unexpected error [1539060823521] 
java.lang.RuntimeException: Can not create object. id [15230]

 
Environment:
All versions of CA Release Automation
Resolution:
1. Ensure all RA deployments are stopped or completed. 
a) Go to "http://localhost:20203/mbean?objectname=noliocenter%3Atype%3Dinfo", click on "removeAllActiveRuns" and wait until the end. 
b) Verify that all the jobs are stopped : Click on "listActiveRuns", the list must be empty. 
c) Stop the service "Nolio Release Automation Server Watchdog". 
d) Stop the service the "Nolio Update Service". 
e) Stop the Release Automation services:
     "Nolio Release Automation Server Watchdog". 
     "Nolio Update Service". 
     "Nolio Release Automation Server".

2. Delete all files within <RA_HOME>/temp on the RA management server 4. Delete the files in the “\Program Files\CA\ReleaseAutomationServer\persistency” folder. 
Note: DO NOT DELETE the "persistency" folder. 

3. Delete the contents of the “\Program Files\CA\ReleaseAutomationServer\files_cache" to something else. 

4. Delete the contents of the \Program Files\CA\LISAReleaseAutomationServer\activemq-data\nac\LevelDB to something else. 

5. Delete the contents of the \Program Files\CA\LISAReleaseAutomationServer\activemq-data\nes\LevelDB to something else. 

6. Start the Release Automation services: 
     "Nolio Release Automation Server Watchdog". 
     "Nolio Update Service". 
     "Nolio Release Automation Server".