CA Process Automation (ITPAM) does not show the login page. C2O.LOG shows: UCFPAMConnectorManager failed to initialize UCF Connector

Document ID : KB000005048
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

CA Process Automation (ITPAM) does not show the login page.

C2O.LOG shows: 

2016-12-22 09:52:19,945 ERROR [com.optinuity.c2o.ucf.UCFPAMConnectorManager] [onnectorManager] UCFPAMConnectorManager failed to initialize UCF Connector

com.ca.catalyst.container.ContainerException

at com.ca.catalyst.container.impl.ContainerImpl.start(ContainerImpl.java:172)

at com.optinuity.c2o.ucf.UCFPAMConnectorManager.initCatalystContainer(UCFPAMConnectorManager.java:165)

at com.optinuity.c2o.ucf.UCFPAMConnectorManager.run(UCFPAMConnectorManager.java:121)

at java.lang.Thread.run(Thread.java:745)

Caused by: java.lang.NullPointerException

at com.ca.catalyst.container.impl.ContainerImpl.processNodeStartup(ContainerImpl.java:187)

at com.ca.catalyst.container.impl.ContainerImpl.start(ContainerImpl.java:166)

... 3 more

Environment:
WindowsITPAM r4.3 SP1
Cause:

The following configuration is set to True in Oasisconfig.properties:

#Specifies whether the Catalyst Process Automation Services is enabled
ucf.connector.enabled=true 

And the ITPAM being installed does not make use of the Catalyst Process Automation Services.

Resolution:

In order to resolve this problem, you should proceed as follows:

  1. Stop the ITPAM service;
  2. Edit file Oasisconfig.properties (found under <INSTALL_DIR>\server\c2o\.config);
  3. Search for the following entry:

    #Specifies whether the Catalyst Process Automation Services is enabled 
    ucf.connector.enabled=true 

  4. Change it to False:

    #Specifies whether the Catalyst Process Automation Services is enabled 
    ucf.connector.enabled=false 
  5. Save the file and start the ITPAM service again.

At this point you should be able to see the main ITPAM login page.

Additional Information:

Note that if you are going to make use of the Catalyst Process Automation Services in the future, you will need to change this setting to True again.