CA Process Automation folders to exclude from Anti-Virus and other activities that lock files.

Document ID : KB000009400
Last Modified Date : 17/05/2018
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Introduction:

CA Process Automation needs unrestricted access to the Orchestrator engine files and the temporary directory for scripts.

Instructions:

Please exclude the following folders from any activities that will lock the files while the Orchestrator is running:

  1. Orchestrator Folder to include the engine and Active MQ: 

    <pam_install_dir> - such as C:\Program Files\CA\PAM\
     
  2. Script file Temporary directory. Review the <pam_install_dir>\server\c2o\.config\OasisConfig.properties file and look for the directory specified for scripts.tmpDir. 

    Exclude this directory, or with the Orchestrator engine stopped, modify this setting in the OasisConfig.properties by changing it to a folder that is already excluded or can be excluded.
  3. Additionally, if you are running Process Automation with a software load balancer such as NGiNX or Apache, the nginx or apache folders on the load balancer server will need to have an exclusion created for them.